Can I add and remove items from my order?Majdi MigdadiYou can add and remove products freely from your basket before completing your order by clicking the (X) sign.
Do I have to register to shop?Majdi MigdadiGuest Checkout shopping is available for customer who don't wish to register an account. Please note, you have to sign up to shop via our mobile app. However, registering with us will help you be informed of latest offers & promotions, easy return, tracking and will speed up the ordering process.
What are the shipping fees?Majdi Migdadi
The shipping fee varies based on the shipping country and the number of items ordered. However, Stay tuned as we always have promotions that include Free Shipping! Important! Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance.
- Edis Store does not deliver items to the following countries: Syria, Libya, Palestine, Yemen, and Iraq
- Customers find difficulties in the customs and tax office of the Republic of Egypt for they sometimes impose extra fees and costs.
How can I track my order ?Majdi MigdadiYou can track your order status in 3 different ways; -You can track your order with the tracking code provided by SMS and e-mail. -You can also locate your tracking information in your account. After logging in, click on your username then select ‘’Orders ’’ to access your order history/status details. -You can also click on ‘’Track my order?’’ on the contact us and track your order.
I have multiple orders on different approximate dates, will they be delivered together?Majdi MigdadiEach order is considered as a separate dispatch. Unfortunately, we can't guarantee that orders purchased on different dates will be shipped at the same time
Why Do Some Orders delayMajdi Migdadi
Orders sometimes get delayed for valid reasons that can be explained below:
Occasional days and festivals,
Can I update my delivery address?Majdi MigdadiYou can update any information you want unless it is shipped
How long does it take sending my order to the shipping company?Majdi MigdadiAll orders are dispatched within 24 hours. If your order includes the supply product(s), the dispatching time varies based on the supplying time Most order shipping from 14 to 21 days
What is your refund process?Majdi MigdadiOnce we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.